Help

Frequently Asked Questions

Everything you need to know about ordering, delivery, products and returns.

The short version: We create carefully made products and want your experience to be simple. If you have a question that isn't answered here, contact us at and we'll be happy to help.

What is Headorn London?

Headorn London is a UK-based brand creating thoughtfully designed products with a focus on quality, craftsmanship and timeless style.

Where are your products made?

Our products are designed and created with care. Each item is made in small batches to ensure attention to detail and quality.

How do I place an order?

Simply browse our collection, select the product you would like to purchase, and complete checkout securely through Stripe. Once your order has been confirmed, you will receive an email confirmation.

What payment methods do you accept?

We accept secure online payments through Stripe, including major debit and credit cards and supported payment methods available at checkout.

How long does delivery take?

Orders are usually processed promptly after purchase. Delivery times depend on your location and the shipping method selected at checkout.

UK delivery:
Orders are dispatched from the UK and delivery estimates are shown during checkout.

Do you offer international delivery?

We do not currently offer delivery outside the UK.

Can I return my order?

Yes. For eligible physical products, you have the right to cancel your order within 14 days of receiving your item under UK consumer law.

For full details, please see our Returns & Refunds Policy.

What if my order arrives damaged?

If your order arrives damaged, faulty, or different from what you ordered, please contact us at as soon as possible with your order number and details of the issue.

How do I contact you?

For questions about orders, products or anything else, email us at .

We aim to respond within 1 working day.