Legal

Terms & Conditions

Last updated: June 2026 · Effective from: June 2026

Plain-English summary: These are the rules of buying from us. You get strong statutory rights as a UK consumer — nothing here removes those. We will always tell you the full price before you confirm an order. You have 14 days to cancel most purchases after you receive them.

1. Who we are

This website is operated by Headorn London Headorn London, trading as "Headorn London". Our registered address is Unavailable.

You can contact us at customer.service@headorn.com. . We will respond to enquiries within 5 working days.

These Terms and Conditions are governed by the laws of England and Wales and comply with the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the Electronic Commerce (EC Directive) Regulations 2002, and the Digital Markets, Competition and Consumers Act 2024.

2. These terms

By placing an order on this website, you agree to be bound by these Terms and Conditions. Please read them carefully before purchasing. If you do not agree, you should not place an order.

We may update these terms from time to time. The version that applies to your order is the version in force at the time you place it. We will always display the current version on this page.

3. Placing an order

When you add items to your bag and proceed to checkout, you will be redirected to Stripe's secure payment page. Your order is not confirmed until payment is successfully completed.

After your payment is processed, you will receive an order confirmation email at the address you provided to Stripe. This email constitutes our acceptance of your order and forms a binding contract between us.

We reserve the right to refuse an order — for example, if a product is out of stock, if we suspect fraud, or if there is a pricing error on our site. If we refuse your order after payment, we will issue a full refund within 5 working days.

4. Pricing and payment

All prices shown on this website are in pounds sterling (GBP) and include UK VAT where applicable. The total price — including any applicable VAT and delivery charges — is clearly shown at the Stripe checkout before you confirm payment.

We do not engage in drip pricing. The price you see when you add an item to your bag is the price you pay, plus any delivery charges which are clearly disclosed before payment. This is a requirement of the Digital Markets, Competition and Consumers Act 2024.

Payment is processed securely by Stripe, Inc. We accept Visa, Mastercard, American Express, Apple Pay, and Google Pay. Your card details are never stored on or transmitted through our systems.

5. Delivery

Physical products

We aim to dispatch physical orders within 2 working days of receiving payment. Estimated delivery times are shown at checkout. These are estimates only — we are not responsible for delays caused by the delivery carrier or circumstances outside our control.

Delivery is to the address you provide at checkout. We cannot be held responsible for failed deliveries due to an incorrect address being provided. If a parcel is returned to us as undeliverable, we will contact you to arrange redelivery (which may incur an additional charge) or issue a refund minus the original delivery cost.

Risk in physical goods passes to you when the goods are delivered to the address you specified.

Digital products

Digital products (downloads, templates, PDFs, etc.) are delivered immediately after payment via email, or via a link provided on the confirmation page. If you have not received your download within 1 hour of purchase, email us at customer.service@headorn.com. .

6. Your right to cancel — physical products

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your purchase of physical goods within 14 calendar days of the day after you receive them, without giving any reason.

To exercise this right, you must notify us before the 14-day period expires. You can do this by:

Email customer.service@headorn.com with your order number and a clear statement that you wish to cancel, or
Using the model cancellation form below.

Once you have notified us, you must return the goods to us within 14 days. You are responsible for the cost of return postage unless the goods are faulty or not as described.

We will issue a full refund — including the original standard delivery charge — within 14 days of receiving the returned goods or receiving evidence that you have returned them, whichever is earlier. Refunds are made to the original payment method.

We may reduce your refund to reflect any reduction in value of the goods caused by unnecessary handling beyond what is needed to establish the nature, characteristics, and functioning of the goods.

Exceptions to the cancellation right (physical goods)

The 14-day cancellation right does not apply to:

Goods made to your specific requirements or clearly personalised
Goods that have been sealed for hygiene or health protection reasons and you have unsealed them after delivery
Goods that are, after delivery, inseparably mixed with other items

7. Your right to cancel — digital products

Under the Consumer Contracts Regulations 2013, you have a 14-day right to cancel digital content. However, you lose this right if you consent to immediate delivery and acknowledge that your cancellation right will be lost.

By completing checkout for a digital product, you expressly consent to the digital content being made available to you immediately, and you acknowledge that you will lose your right to cancel once the download has commenced. This is stated clearly at the Stripe checkout stage.

If a digital product is faulty or not as described, your rights under the Consumer Rights Act 2015 still apply — see Section 9 below.

8. Model cancellation form

You do not have to use this form — any clear written statement will do. But if you wish to use it, complete and email to customer.service@headorn.com. :

To: Headorn London, Unavailable, customer.service@headorn.com

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]:

Ordered on [*] / received on [*]

Order number: __________

Name of consumer(s): __________

Address of consumer(s): __________

Signature of consumer(s) (only if this form is notified on paper): __________

Date: __________

[*] Delete as appropriate.

9. Faulty or misdescribed goods — Consumer Rights Act 2015

Under the Consumer Rights Act 2015, all goods we sell must be:

Of satisfactory quality — free from defects, safe, and durable
Fit for purpose — suitable for the purpose for which goods of that type are normally supplied
As described — matching the description and any sample shown

If goods are faulty or not as described, you are entitled to:

A full refund if you reject the goods within 30 days of receiving them
A repair or replacement after 30 days (at our option, unless neither is possible or would cause significant inconvenience)
A price reduction or final right to reject if repair/replacement fails

These rights apply in addition to, and do not affect, your statutory cancellation rights under the Consumer Contracts Regulations.

For digital content that is faulty or not as described, the Consumer Rights Act 2015 also provides the right to a repair, replacement, or refund.

10. Our liability

We do not exclude or limit our liability for:

Death or personal injury caused by our negligence
Fraud or fraudulent misrepresentation
Any liability that cannot be excluded or limited under UK law
Your statutory rights as a UK consumer

Subject to the above, our total liability to you in connection with any order shall not exceed the total price paid by you for that order.

We are not liable for losses that are not foreseeable, for business losses (this shop is for consumers only), or for indirect or consequential losses.

11. Unfair commercial practices

We comply with the Digital Markets, Competition and Consumers Act 2024 (in force from 6 April 2025). In particular:

All reviews displayed on this site are genuine — we do not commission, incentivise, or fabricate reviews
We do not use drip pricing — all fees and charges are disclosed upfront
We do not use misleading urgency tactics, fake countdown timers, or false scarcity claims

12. Intellectual property

All content on this website — including text, images, graphics, and design — is owned by or licensed to us and is protected by UK copyright law. You may not copy, reproduce, or distribute any content without our written permission, except as permitted by law.

Digital products purchased from us are licensed for your personal use only. You may not resell, redistribute, or share them unless we have explicitly granted permission to do so.

13. Governing law and disputes

These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from these terms or your use of this website will be subject to the exclusive jurisdiction of the courts of England and Wales.

If you have a dispute with us, email us first at customer.service@headorn.com. — we will always try to resolve issues directly. If we cannot resolve a dispute, you may also use the UK Online Dispute Resolution platform at ec.europa.eu/consumers/odr, or seek advice from the Citizens Advice Bureau at citizensadvice.org.uk.

14. Contact us

For any questions about these terms, orders, or your rights, contact us at:

Email: customer.service@headorn.com
Post: Unavailable

We aim to respond to all enquiries within 5 working days.

These Terms and Conditions were prepared with reference to the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the Electronic Commerce (EC Directive) Regulations 2002, the Digital Markets, Competition and Consumers Act 2024, and the Competition and Markets Authority guidance current as of June 2026.